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  • FREQUENT ASKED QUESTIONS: FAQ
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    What is BEST BUY PRODUCTS ?

    Best Buy products, is the largest technology and digital lifestyle On line store in India. It is a unique because it is designed both for Corporates and Individuals. Backed by experienced and dynamic group of people from diverse fields,it combines the proven tech wizardy , business acumen and expierience of the promoters from diverse fields Offering users a worthwhile alternative to conventional shopping.

    1) What do I get in BestBuyProducts.in ?

    Bestbuyproducts.in is divided in 6 main categories. Computers, Networking, Office needs, Industrial spares, UPS & Power conditioning equipments and Garment Spares. All these categories are specially selected for your daily requirements. All the products have their best prices displayed for you to buy online with the required warranty for individual products. Each product has its technical specifications in it. If the customer requires more details he can always send an enquiry for the product and we shall come back to you at the earliest time.

    2) How does Bestbuyproducts.in provide the pricing ?

    The pricing in Bestbuyproducts.in are kept as low as possible as it is compared to the normal street price of the products, is primarily owing to the fact that the Bestbuyproducts.in has direct business tie-ups and arrangements with leading brands (manufacturers and vendors) and their first tier distributors. This helps the portal cut channel margin at various levels of distribution resulting into significant reductions.

    3) What does the Shopping Cart Section do in BestBuyproducts.in ?

    It allows you to Add products that you want to buy to your Shopping Cart. Once you have completed your shopping, you can review the Shopping Cart and Proceed to make a Payment. The shopping cart also allows you to modify the Quantity, Remove any Product from the Cart and Add more items to the Cart.

    4) What does the Enquiry Cart section do in BestBuy products.in ?

    This function allows the user to get more details in regards the technical details of the product, if there are any special schemes for the products at any given point of time. This cart can also be used for Warranty details or getting best prices for the product.

    5) What are the other Charges in the delivering process ?

    Bestbuyproducts.in has a fully evolved logistics network spanning all market area in the country.Bestbuyproducts.in is the only portal of its kind to offer low cost doorstep delivery of products in the shortest possible time without any charges whatsoever. As a result, you pay exactly what is listed on the portal rather than misleading and escalated costs, including shipment charges—as is the case with most e-commerce ventures.

    SECURITY:

    6) How do you ensure the privacy and security for the transactions done ?

    Your personal information (including your contact details and payment details) are as private and as secure as they can be. As a policy, they are not sold to third parties in any condition whatsoever. Neither shall we, at any point in time, seek your consent for doing the same. Your contact details as well as payment details are stored in systems that are well protected by physical as well as stringent technological means. The portal guarantees absolutely secure commercial transactions and no misuse of your payment details for it works incessantly with banks and payment gateways to ensure confidentiality in every way, form and manner possible, always.

    WARRANTY :

    7) What is the Warranty Clause Ikon near the product display ?

    Each product has its own warranty, which the manufacture or the distributor provides. We transfere the real warranty of the product directly to you without any changes. If the product has 1 year or 3 year warranty, even if the product has a carry in warranty it is clearly displayed near the product. Once you buy the product, then the clause helps you get the address and location of servicing of the product.

    REGISTRATION:

    HOW TO REGISTER ?

    We strongly recommend that you get yourself registered in this website, in exactly at the right area. We have two types of registration, 1) Individual Login 2) Corporate Login.

    1) Individual Login : this login for Individuals, or single users, who can login with their complete details for them to do business in this website. This login brings them with special schemes for individuals as well as special prices only for them. 2) Corporate Login: This login is designed for Corporate companies, were the companies want to buy products form our website. Once you have logged in, we shall provide you with a unique corporate code, by which the company can avail special prices and special schemes as and when it is available. The prices in Individual login, and Corporate login can be different for a few products.

    EDITING OF ACCOUNT:

    I forgot the password, what to do ?

    If you don’t remember your Password, simply use the Forgot Password Link on the Login Page. All you need to do is specify your email address and submit. Bestbuyproducts.in Support team will send the Password to your email address, within few minutes. Can I update the account, like change of address, phone number, password etc ?

    Yes, you can change all your account details, in your Account heading. We have provided the provision for editing all your details. Changing of password can also be done from the same location.

    What if I forgot my login ID or Corporate Code ?

    The day you login, you will have all your details in your mail. If you miss everything, then you have to re-enter all the details.

    PRODUCT SEARCH:

    How can I find the product which I am looking for ?

    In bestbuyproducts.in, we have provided the best navigational facility then any other website in the market. We have combined the right products, and have placed them in the right place as best it could get. So if the user, want a particular range of networking products, he can check all of them a networking segment, and its related products in the same area. If he goes for Computers, then he can scan and check all the products related to them in the same area.
    We have our search Engines who in turn can also help you, they work as follows :
    • Keyword
    • Brand
    • Price Range
    • Special Offers
    This functionality will list all the products matching your specified search criteria.
    Alternatively, you can search for the desired product by using the option ‘Browse Categories’ functionality. This will list all the products in that particular category. Once you are on the listing page you can further refine your search:
    • by Keyword
    • by Brand
    • by Budget
    • by Special Offers
    At all times, Bestbuyproducts has some special schemes or promotions running for your convenience. At any point in time, all the active promotions/ deals can be viewed by clicking on any of the following:
    • Promos & Smart Offers
    • Special Deals
    • Bundled Deals
    • New Arrivals
    PRODUCT AVAILABILITY:

    How do I know if the product are available ?

    We can provide you with the detail of the product availability within 2 working hours, from the time of purchase. By mail or SMS to your mobile or even by phone call as required by you.

    How do I order for a particular product ?

    You can place your order online on our website, or you may also contact us at +91 - (044 42125114). You can also use the enquiry function, to place the order.

    How do I know the position of the order which I have placed ?

    Once you have placed the order, you can have the follow up of the consignment through your own Registered account in the site. It will provide you all the necessary details of dispatch, mode of delivery, and excepted time of delivery.

    PAYMENT METHODS & INVOICE:

    What about my Invoice / bill for the order placed.?

    Bill or Invoice of the product will be provided in the mail copy, as soon as you have finished the purchase. With the material, you have another copy of the bill with all the necessary details. One copy of the bill has to be signed by you and given back once you have received the material.

    What are the different payment methods available ?

    You can pay for the orders placed through various payment modes such as Credit Card, Cheque, or a Demand Draft (DD). Payment through Credit Card can be made through all major brands of MasterCard and VISA Credit Cards.

    On whose favour the cheque has to be drawn ?

    The cheque has to be drawn in the favour of Bestbuyproducts.in

    Can I change the mode of payment ?

    Once you have used Online Credit card facility, the mode of payment cannot be changed. But for cheque or DD you can always change the mode of payment to the other or by credit card.

    Can I change the products after I have made purchase ?

    Once the purchase process is over the product is automatically, sent for dispatch after various formalities. Well yes, if the change of the product is within the same costing then the service support team can do the changes, if requested before dispatch.

    DELIVERY OF THE PRODUCTS:

    What is the delivery schedule of the products ?

    Each product has its own delivery schedule. We shall be aiming a maximum of 24 hours for the delivery of the producuts. This schedule will be provided as soon as you finish the buying procdure or Enquiry procdure for the product. The delivery schedule of the product will be sent to you by mail, SMS or by phone call to you. It will contain what is the mode of dispatch ? and docket number if so.

    Can I ask for delivery at any other area ?

    Yes you can ask for the delivery at any other place, this can be done only on online mode of payment. On receipt of bill and delivery address by mail, you can send a return mail, saying request for delivery change at the new address. This process has to done before the dispatch of the product.

    What is the timing of delivery of the products ?

    The products will be delivered mostly in office working hours. If you have specified any specific delivery schedule, then the product will be delivered at that schedule. For out of station deliveries, the courier company will inform you regarding the delivery of the product.

    If I am not at the site or house during delivery, then what ?

    If you have authorized anyother person to collect the material, then courier person will delivery the material, if not the courier company will give their address. Once you call them back the courier company will supply you the product the very next day.

    Who has to sign the parcel ?

    In your home anybody can sign for the acceptance of the parcel, but for the corporates it has to be done with prodper seal and registration as required.

    What happens if the delivery is late or before time ?

    We try to make the delivery of products on time. However, in rare and unavoidable circumstances and owing to the vagaries involved in the process, the delivery may get late or for that matter arrive before the scheduled time. We regret the inconvenience caused. Products will not be accepted back owing to minor delays or early arrival. Inordinate delays, however, should be brought into the notice of customer support team and due action shall be taken to resolve all such issues in your interest.

    What if the products are damaged on delivery ?

    Products purchased from Bestbuyproducts.in are delivered without any defect. In case you receive products different from what you have bought on the portal or if the product is damaged / defected, you can simply contact Bestbuyproducts.in support or call on the helpline number within 10 working days of delivery. You can avail of an exchange or refund on producing the invoice and the product in original packing and unused condition.

     
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